Refund policy

At Novara Kitchen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase or order confirmation may be required to process your return.

Items that show signs of use, damage caused by misuse, or are missing original packaging may not be eligible for a refund.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or customization reasons. Any non-returnable items will be clearly indicated on the product page.

Return Process

To initiate a return, please contact our customer support team with your order number and reason for return.

Email: contact@novarakitchen.shop

Phone: +1 (517) 292-0724

Our team will provide instructions for returning your item.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method within 10 business days. Processing times may vary depending on your financial institution.

Shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item received.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the issue so we can resolve the matter as quickly as possible.

Exchanges

We replace items only if they are defective, damaged, or received in error. Contact our support team for exchange assistance.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error, such as receiving a defective or incorrect product.

Contact Information

Novara Kitchen

Warehouse Address:

35 Drivers Mart Way,

Pelham, Alabama 35124,

United States